2-year warranty on unit and installation, up to 5 years with annual cleaning
Every installation comes with a contract and warranty card. The manufacturer’s warranty on the unit and our warranty on the work run in parallel.
Manufacturer’s warranty: compressor, electronics, heat exchangers. We handle warranty service: visit, diagnose, contact the distributor.
Pipework tightness, drain, mounting, wiring. If it leaks or rattles because of installation, we come and fix it free.
Yearly cleaning and check by Arctica extend the installation warranty by another year, up to 5 in total. Stamped in the card.
What to do if something is wrong
Call or message
+373 79 995 511, Telegram or the site form. Describe what happens.
Diagnostics
We come in the nearest slot. Under warranty diagnostics is free if the cause is installation or a factory defect.
Repair or replacement
Installation issues we fix ourselves. Factory defects go through the brand distributor.
Not covered
- Damage from power surges without a stabiliser or misuse
- Dirty filters and coil with no cleaning
- Third-party intervention, relocation by others
- Consumables: filters, remote batteries
Who is responsible if the unit breaks
- “Some random guys installed it”: no warrantyIf the unit was installed not by an authorised company but by people from a classified ad, and they got it wrong, you can't count on the warranty. Installation mistakes are the responsibility of whoever did the installation.
- A 2-year installation warrantyArctica Service gives a 2-year warranty on installation — the same as the standard 24-month warranty on the equipment. Egor explains how poor workmanship (badly flared pipes) leads to refrigerant leaks and a burnt-out compressor, and without a warranty from the installer or the shop the buyer is left with nothing.
- Going official so you keep the warrantyAn official installer stamps the warranty card and issues a receipt; if the installation follows the manufacturer's manual, the warranty can't be refused when the unit fails through no fault of the buyer. If something breaks, you call the installer first: they determine whether the installation or the factory is at fault and either take responsibility themselves or help sort it out with the manufacturer or supplier.
- The warranty starts at installationThe installation warranty starts when the unit is installed and commissioned. The manufacturer's warranty, however, runs from the date of sale on the receipt, Egor says — so it's best to buy the unit when you're ready to have it installed.
Егор Мартынов, Director, Arctica Service. The podcast is in Russian. Full podcast and transcript →